Play Smart.
Stay in Control.

At crikix, responsible gaming is not a compliance checkbox — it is a core part of how we operate. We understand that for the vast majority of players across Bangladesh, online gambling is a recreational activity enjoyed responsibly alongside everyday life. Our goal is to keep it that way, and to provide an honest, transparent environment where entertainment never crosses the line into harm.

crikix is committed to providing all registered players with practical tools that give them genuine control over their gaming behaviour. From deposit caps and session timers to full self-exclusion programmes, every measure is built to be easy to activate and impossible to reverse without a proper cooling-off period. We do not make it deliberately difficult to set limits — these features exist to protect you, and we take pride in them.

We also acknowledge that a small number of players may develop unhealthy patterns around gambling. crikix treats this seriously. We train our support staff to recognise warning signs, we monitor accounts for indicators of at-risk behaviour, and we proactively reach out when patterns suggest a player may need guidance. If our team contacts you regarding responsible gaming, please engage — it is not a penalty; it is care.

This page outlines every protective measure crikix offers, explains how to activate each one, and provides clear guidance on what to do if you feel gambling is no longer fun. All services described here are available to any player in Bangladesh, from Dhaka to Cox's Bazar, at no cost and without restriction.

crikix operates strictly as an 18+ platform. No person under the age of 18 is permitted to register, deposit funds, or participate in any form of gambling on crikix. This is a non-negotiable requirement that applies universally across Bangladesh.

How we verify age:

• All players must confirm their age during the registration process by checking a mandatory declaration.
• Before a first withdrawal is processed, players are required to complete a Know Your Customer (KYC) identity check, submitting a valid government-issued ID (National Identity Card, passport, or driving licence) that clearly shows date of birth.
• If our system flags a potential age discrepancy at any point, the account will be suspended and a formal age verification request will be sent to the registered email address. The account remains frozen until verification is satisfactorily completed.
• Any player found to have misrepresented their age will have their account permanently closed, all winnings voided, and original deposits returned after deducting any bonus amounts received.

We strongly encourage all adult players who share devices or households with people under 18 to enable device-level parental controls and to never save their crikix login credentials in shared browsers or apps. See Section 8 for detailed guidance on protecting minors in your household.

Setting a deposit limit is one of the most effective ways to maintain control over your gambling budget. crikix offers three types of deposit limit, all denominated in Bangladeshi Taka (BDT) or USDT depending on your preferred payment method.

How to set or change a deposit limit:

• Log in to your crikix account and navigate to Account Settings → Responsible Gaming → Deposit Limits.
• Enter your desired limit amount in BDT or USDT and select the period (daily / weekly / monthly).
• Confirm with your account password. The new limit takes effect immediately.

Important rules regarding limit changes:

• Decreasing a limit takes effect immediately and cannot be reversed for 7 days.
• Increasing a limit requires a mandatory 7-day cooling-off period before the higher limit becomes active. This delay is intentional and cannot be waived.
• If you have a daily limit of ৳5,000 and request an increase to ৳10,000, the ৳5,000 limit remains in force for 7 full days from the moment of your request.

crikix also offers a loss limit feature, which caps the total amount you can lose (not just deposit) within a given period. This is particularly useful for players who use bonus funds or free bets, as it accounts for total net losses rather than raw deposit amounts. Loss limits are configured via the same Responsible Gaming panel in your account settings.

Sometimes a break is all that is needed. crikix provides structured time-away options for players who want to pause their activity without fully closing their account.

Session time alerts: You can set your account to display an on-screen reminder at regular intervals — every 15, 30, or 60 minutes — during a live gaming session. The alert shows your total time in session, total amount wagered, and your net position. You can choose to continue or end the session when the alert appears. This feature is particularly helpful for live casino and sports betting sessions that can extend without a natural break point.

Cool-off periods: A cool-off is a short voluntary break during which deposits and gameplay are suspended. Available durations are:

• 24 hours
• 72 hours (3 days)
• 7 days

During a cool-off, your account remains accessible in read-only mode so you can review your transaction history and game logs. You will not receive any promotional emails or bonus notifications during the cool-off period. Once activated, a cool-off cannot be cancelled early — it must run its full duration before play resumes.

How to activate a cool-off: Navigate to Account Settings → Responsible Gaming → Take a Break. Select your preferred duration and confirm. The suspension takes effect within minutes of confirmation.

Self-exclusion is the most comprehensive protective measure crikix offers. When you self-exclude, your account is fully suspended — you cannot log in, deposit, withdraw, or place bets for the entire duration of the exclusion period. All marketing communications are stopped immediately and permanently for the duration.

Available self-exclusion periods:

• 30 days
• 90 days
• 6 months
• 1 year
• Permanent (indefinite exclusion with no automatic reinstatement)

How to self-exclude:

• 01
  Contact Support

  Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and your preferred exclusion duration.
• 02
  Identity Confirmation

  Our team will verify your identity using the details registered on your account. This step protects against unauthorised exclusion requests.
• 03
  Account Suspension

  Once verified, your account is suspended within 24 hours. You will receive a confirmation email. Any pending withdrawals are processed to your registered payment method (bKash, Nagad, Rocket, USDT, etc.) before suspension takes effect.
• 04
  Reinstatement (Non-Permanent Only)

  At the end of a fixed-period exclusion, your account is NOT automatically reactivated. You must contact [email protected] to request reinstatement, and a 7-day reflection period applies before access is restored.

crikix takes self-exclusion requests extremely seriously. Any attempt to circumvent an active exclusion by registering a new account will result in permanent closure of all associated accounts and forfeiture of any balance held.

Problem gambling can develop gradually and is often difficult to recognise in oneself. The following warning signs are commonly associated with gambling behaviour that has moved beyond healthy entertainment. If several of these apply to you, we strongly encourage you to reach out to our support team or a professional counselling service.

Recognising these signs in yourself takes courage. If you identify with three or more of the above, please do not wait — contact our responsible gaming team at [email protected] and consider activating self-exclusion while you seek professional support. Gambling problems are treatable, and early intervention leads to significantly better outcomes.

crikix provides direct responsible gaming support through our dedicated team. We also encourage players to seek professional help when gambling-related difficulties go beyond what our in-platform tools can address.

What to expect when you contact our responsible gaming team:

• A non-judgmental, confidential response from a trained team member.
• Clear guidance on which tools — deposit limits, cool-off, or self-exclusion — are most appropriate for your situation.
• Immediate account action (limits set, cool-off activated, or exclusion initiated) within the same communication if you request it.
• A follow-up message after 30 days for players who activated a cool-off or short-term exclusion, to check in on how they are doing.

All responsible gaming communications are treated with strict confidentiality and are handled separately from our general customer service queue. Your privacy is protected in accordance with our Privacy Policy.

crikix is an adult-only platform. We have zero tolerance for underage gambling and we ask all adult players to take active steps to prevent minors from accessing gambling content on shared devices.

Practical steps to protect minors in your household:

• Never share your login credentials with anyone, including family members under 18.
• Log out of crikix completely after every session, especially on shared computers, phones, or tablets.
• Do not save passwords in browsers on shared devices. Use a private or incognito browser window for your crikix sessions.
• Enable device-level parental controls on any device that minors may use. Most smartphones, tablets, and computers offer built-in parental control features that can block access to gambling websites by category.
• Use filtering software such as Net Nanny, Qustodio, or built-in router-level filters available from most internet service providers in Bangladesh, including Grameenphone, Robi, and Banglalink broadband services.
• Speak openly with young people in your household about the risks of gambling. Education is the strongest long-term protection.

If you discover that a minor has accessed your crikix account, contact our support team at [email protected] immediately. We will review the account activity, apply any necessary adjustments, and guide you through securing your account going forward.

crikix reserves the right to request additional age verification documentation at any time. Players who fail to provide satisfactory verification within 72 hours of a request will have their account suspended until verification is complete.